Job Information
Akumin Quality Assurance Auditor - Remote in United States
Remote opportunity !!
The Quality Assurance Auditor, reporting to the Quality Assurance Manager is responsible for performing monthly evaluative and random developmental call handling and documentation audits for Scheduling and Patient Services team. Quality audits of phone calls and documentation are conducted according to established, standardized processes and applicable Scheduling and Patient Services policies and procedures. Focused call audits are conducted at the direction of management. Completes appropriate audit checklists as call audits are performed. Conducts coaching sessions with team members to ensure highest levels of quality is achieved. Reviews and makes determinations on call audit appeals according to established guidelines, working with the Quality Assurance Manager.
Specific duties include, but are not limited to:
Conduct evaluation and developmental call handling and documentation audits in compliance with Patient Services quality and policy guidelines.
Work with supervisors to provide feedback and coaching to underperforming agents.
Review new policies and procedures, keeping up to date on all new content based on new products, services, other business changes and market trends.
Make recommendations for improving the call audit process and execution.
Maintain effective communications with Training and Quality team as well as Scheduling and Patient Services teams.
Other duties as assigned.
Position Requirements:
Associate's Degree or Equivalent Experience.
6 months experience with Call Center Quality Auditing or medical scheduling/billing systems.
Knowledge of medical terminology and compliance procedures.
Computer literacy.
Strong multi-tasking abilities.
Strong communication skills.
Ability to work well with coworkers.
Solid decision-making skills.
Demonstrated leadership and good judgment.
Excellent written and verbal communication skills.
Proficient computer skills working with MS Office and Web Based Applications.
Preferred:
- Certificate from College or Technical School in a Business program.
Physical Requirements:
Standard Office Environment.
More than 50% of the time:
Sit, stand, walk.
Repetitive movement of hands, arms and legs.
See, speak and hear to be able to communicate with patients.
Less than 50% of the time:
Stoop, kneel or crawl.
Climb and balance.
Carry and lift 10-20 lbs.
Residents living in CA, NY, Jersey City, NJ, WA and CO click here (http://drive.google.com/file/d/1lc-voCLZgy9mET2GBXtz9dTm67iLDM_A/view?usp=drive_link) to view pay range information.
Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.